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FAQ
Viewing Products In Person
Is there anywhere I can see the products in real life before buying?
Check our contact page for the different locations we have and reach out to schedule an appointment to view!
Placing an Order
How do I place an order on Ali Layette?
Explore our collections on our website on alilayette.com, which will divert you to aliexpress.
Do I purchase directly from your site or AliExpress?
You purchase directly on aliexpress.
How do I select sizes and colors?
All the options will be on our website, the actual selection will be on aliexpress.
Can I purchase multiple items from different AliExpress sellers in one checkout?
Yes
Can I change or cancel my order after placing it?
Yes, within 24 hours of purchasing its possible.
Product Care
Are these items safe and baby-friendly?
Sure, we take great care in making sure our products reach the highest level of safety.
How do I care for these clothes (washing instructions)?
Delicate and hand to dry.
Sizing
How does sizing compare to US-BRAND baby clothing?
All our sizes are very true to size.
What should I do if I’m between sizes?
Size up.
Shipping
How long does delivery take?
Delivery usually takes 2 to 3 weeks but 85% of orders arrive within 10 days.
Where do items ship from?
China
Do you offer faster shipping options?
No
Is shipping free for every order?
Yes
Can I track my order?
Yes
Will all items in my order arrive together?
Usually yes.
Returns and Exchanges
Can I return or exchange an item?
No, but if you have any issues ,please contact at info@alilayette.com or through whatsapp: 00447822034158
How do returns work when buying through AliExpress?
There are no returns.
What if my item arrives damaged or incorrect?
Please contact us, and we will try to help you.
Can I return to Ali Layette directly?
No
Payments
What payment methods are accepted on AliExpress?
With all popular payment partners.
Is it safe to pay through AliExpress?
Yes
Are prices shown on your site final or do they vary on AliExpress?
Both prices will be shown the exact same price.
PREMIUM MATERIALS
DESIGNED IN EUROPE
